Customer Service Representatives salary
Office & admin · OCC code 43-4051 · gross annual wage · BLS OEWS May 2024
Customer Service Representatives in the US earn a median of $42,830 per year (mean $45,380) as of the BLS OEWS May 2024 survey — that is -13.5% versus the $49,500 median for all US jobs, below the US median wage for all jobs. The middle half earn between $35,970 and $50,140; the top 10% earn $62,730 or more. The median hourly wage is $20.59. About 2,725,930 are employed nationally. The highest-paying state is District of Columbia ($49,210). Wages are gross (pre-tax) and vary by employer, experience and location.
Source: BLS Occupational Employment and Wage Statistics (OEWS), May 2024. Data as of OEWS May 2024 (BLS), retrieved June 2026.
Customer Service Representatives pay range (national percentiles)
What customer service representatives earn across the pay distribution, nationally (BLS OEWS, May 2024):
| Pay level | Annual wage |
|---|---|
| 10th percentile (lowest-paid 10%) | $30,690 |
| 25th percentile | $35,970 |
| Median (50th percentile) | $42,830 |
| Mean (average) | $45,380 |
| 75th percentile | $50,140 |
| 90th percentile (highest-paid 10%) | $62,730 |
Source: BLS Occupational Employment and Wage Statistics (OEWS), May 2024. Data as of OEWS May 2024 (BLS), retrieved June 2026.
A dash (—) means BLS did not release that figure; a plus (+) means the wage is at or above the BLS top code of $239,200/yr. See what wage percentiles mean or check where your salary ranks.
Customer Service Representatives salary by state
Median and mean wage for customer service representatives in each of the 51 states with published data, highest median first. The national median is $42,830.
| # | State | Median | Mean | Employment |
|---|---|---|---|---|
| 1 | District of Columbia | $49,210 | $54,520 | 7,020 |
| 2 | Washington | $49,150 | $54,410 | 44,880 |
| 3 | Massachusetts | $48,060 | $51,850 | 54,660 |
| 4 | New York | $47,840 | $52,610 | 145,100 |
| 5 | California | $47,790 | $53,090 | 183,350 |
| 6 | Minnesota | $47,470 | $50,020 | 59,170 |
| 7 | Connecticut | $47,260 | $50,560 | 28,140 |
| 8 | New Hampshire | $46,960 | $48,560 | 12,560 |
| 9 | New Jersey | $46,740 | $49,300 | 64,950 |
| 10 | Rhode Island | $46,490 | $47,980 | 8,260 |
| 11 | Delaware | $46,300 | $48,600 | 7,360 |
| 12 | Oregon | $46,280 | $47,580 | 22,940 |
| 13 | Vermont | $46,190 | $49,980 | 2,910 |
| 14 | Colorado | $46,020 | $48,160 | 45,890 |
| 15 | Wisconsin | $45,980 | $47,290 | 55,100 |
| 16 | Maine | $45,240 | $46,970 | 7,500 |
| 17 | Iowa | $44,990 | $46,160 | 28,810 |
| 18 | Illinois | $44,910 | $47,510 | 109,940 |
| 19 | Alaska | $44,760 | $47,220 | 2,540 |
| 20 | Montana | $43,820 | $44,020 | 4,920 |
| 21 | Ohio | $43,510 | $44,950 | 90,710 |
| 22 | Arizona | $43,440 | $45,810 | 89,030 |
| 23 | North Dakota | $43,160 | $46,090 | 6,470 |
| 24 | Pennsylvania | $43,080 | $45,870 | 102,100 |
| 25 | Michigan | $42,560 | $45,460 | 69,830 |
| 26 | Missouri | $41,850 | $45,000 | 56,190 |
| 27 | Indiana | $41,600 | $44,900 | 47,750 |
| 28 | Nebraska | $40,790 | $43,300 | 15,930 |
| 29 | Hawaii | $40,630 | $45,110 | 7,460 |
| 30 | Maryland | $40,310 | $45,130 | 40,680 |
| 31 | Utah | $40,150 | $43,040 | 48,770 |
| 32 | Tennessee | $40,130 | $42,980 | 64,880 |
| 33 | South Dakota | $39,760 | $42,050 | 6,750 |
| 34 | North Carolina | $39,530 | $42,540 | 91,980 |
| 35 | Idaho | $39,420 | $42,610 | 23,520 |
| 36 | Wyoming | $39,360 | $41,760 | 2,360 |
| 37 | Virginia | $39,210 | $43,560 | 62,280 |
| 38 | Texas | $39,100 | $42,050 | 330,540 |
| 39 | Georgia | $39,030 | $42,080 | 112,790 |
| 40 | Nevada | $38,950 | $41,380 | 29,900 |
| 41 | Florida | $38,890 | $42,200 | 238,300 |
| 42 | Kansas | $38,330 | $41,540 | 32,250 |
| 43 | New Mexico | $38,060 | $41,250 | 18,520 |
| 44 | South Carolina | $37,940 | $40,750 | 52,840 |
| 45 | Alabama | $37,730 | $39,920 | 33,720 |
| 46 | West Virginia | $37,610 | $41,180 | 9,850 |
| 47 | Kentucky | $37,580 | $40,720 | 43,970 |
| 48 | Oklahoma | $37,570 | $40,620 | 33,380 |
| 49 | Arkansas | $37,490 | $40,530 | 21,120 |
| 50 | Louisiana | $35,890 | $38,440 | 25,630 |
| 51 | Mississippi | $35,580 | $36,990 | 20,240 |
Source: BLS Occupational Employment and Wage Statistics (OEWS), May 2024. Data as of OEWS May 2024 (BLS), retrieved June 2026.
Highest median: District of Columbia ($49,210). Lowest: Mississippi ($35,580).
Similar-paying jobs
| Occupation | Median wage | Mean wage | vs US median |
|---|---|---|---|
| Customer Service Representatives (this job) | $42,830 | $45,380 | -13.5% |
| Photographers | $42,520 | $55,650 | -14.1% |
| Pharmacy Technicians | $43,460 | $44,800 | -12.2% |
| Office Clerks, General | $43,630 | $45,470 | -11.9% |
| Light Truck Drivers | $44,140 | $47,950 | -10.8% |
| Medical Assistants | $44,200 | $44,720 | -10.7% |
Photographers · Pharmacy Technicians · Office Clerks, General · Light Truck Drivers · Medical Assistants
Frequently asked questions
How much do customer service representatives make?
Customer Service Representatives earn a national median of $42,830 per year (mean $45,380) as of the BLS OEWS May 2024 survey. The middle half earn between $35,970 (25th percentile) and $50,140 (75th percentile); the top 10% earn $62,730 or more and the bottom 10% earn under $30,690. These are gross, pre-tax wages.
What is the hourly wage for customer service representatives?
The median hourly wage is $20.59 and the mean is $21.82 (BLS OEWS, May 2024). BLS reports some occupations only as annual wages, in which case hourly figures are shown as a dash.
Which state pays customer service representatives the most?
District of Columbia has the highest median wage for customer service representatives at $49,210, versus a national median of $42,830. State pay reflects local cost of living, demand and industry mix. See the full state table on this page.
How many customer service representatives are there in the US?
BLS estimates about 2,725,930 customer service representatives are employed in the US (OEWS, May 2024). Among the 124 occupations tracked here, this job ranks #109 of 124 by median pay.
Keep exploring
Sources & accuracy
Wages: BLS Occupational Employment and Wage Statistics (OEWS), May 2024 (OCC 43-4051), gross annual wages, U.S. public domain, retrieved June 2026. OEWS figures are survey estimates and reflect pay before tax. Your actual pay depends on employer, experience, certifications, industry and location. This is information, not financial or career advice — see our methodology and disclaimer.
Last updated: 2026-06-20